STIDC Survey

Kaji Selidik : Kepuasan Pelanggan

Survey on : Customers’ Satisfaction
STIDC/BSC Corporate/(BKK/1/2025)

Tuan/Puan,

Bahagian Komunikasi Korporat sentiasa komited dalam memastikan mutu dan kualiti perkhidmatan yang diberikan adalah terbaik serta menepati kehendak pelanggan. Penyertaan Tuan/Puan amat dialu-alukan bagi memberikan maklum balas kepuasan terhadap perkhidmatan kami, sebagai usaha penambahbaikan pada masa hadapan. ☺

Dear Sir/Madam,

The Corporate Communications Department is committed to ensuring the highest standards of service quality in meeting our customers’ expectations. We highly appreciate your participation in providing feedback on your satisfaction with our services, as it will serve as a basis for further enhancement and continuous improvement in the future.

BAHAGIAN A: Latarbelakang Demografi / Demographic Background

* Isi semua maklumat mandatori.

Jantina / Gender *

Lelaki / Male

Perempuan / Female

Kategori Pelanggan / Customer’s Category *

BAHAGIAN B: Penilaian Perkhidmatan / Service Assessment

Tidak Memuaskan / Not Satisfied	Kurang Memuaskan / Not Quite Satisfied	Sederhana / Quite Satisfied	Memuaskan / Satisfied	Sangat Memuaskan / Very Satisfied
1	2	3	4	5

PENGURUSAN MAJLIS / EVENT MANAGEMENT

1. Penyampaian Perkhidmatan / Service Delivery

2. Kakitangan Bersifat Mesra dan Professional / Staff are Friendly and Professional.

3. Tahap Pengetahuan Kakitangan / Staff Knowledge Level.

4. Kelancaran Pengurusan Majlis / Efficiency of Event Management

PENGURUSAN SOSIAL MEDIA / SOCIAL MEDIA MANAGEMENT

Laman Facebook Rasmi PUSAKA / STIDC Official Facebook Page
Laman Sesawang Rasmi PUSAKA / STIDC Official Website
Youtube

1. Berinformasi / Informative

2. Maklumat Terkini / Up-to-date Information.

3. Kandungan Yang Menarik / Interesting Content.

PENGURUSAN KOMUNIKASI KORPORAT / CORPORATE COMMUNICATION MANAGEMENT

Bahan-bahan penerbitan (cth: PERKASA, Laporan tahunan) / Publication materials (ie. PERKASA, Annual Report)
Bahan-bahan publisiti (cth: iklan, poster, e-kad, brosur, backdrop, banner, bahan pameran) / publicity materials (ie. advertisement, poster, e-card, brochure, backdrop, banner, exhibition materials)
Hubungan media (cth: kenyataan media, aktiviti bersama media) / Media relation (ie. press release, media activities)

1. Penyampaian Perkhidmatan / Service Delivery

2. Kakitangan Bersifat Mesra dan Professional / Staff are Friendly and Professional.

3. Tahap Pengetahuan Kakitangan / Staff Knowledge Level.

4. Reka Bentuk / Design

5. Berinformasi / Informative

PUSAT SUMBER / RESOURCE CENTRE

1. Penyampaian Perkhidmatan / Service Delivery

2. Kakitangan Bersifat Mesra dan Professional / Staff are Friendly and Professional.

3. Tahap Pengetahuan Kakitangan / Staff Knowledge Level.

4. Koleksi Bahan Rujukan / Collection of References

5. Kemudahan dan Persekitaran / Facilities and Environment

MUZIUM PERKAYUAN PUSAKA / STIDC TIMBER MUSEUM

1. Penyampaian Perkhidmatan / Service Delivery

2. Kakitangan Bersifat Mesra dan Professional / Staff are Friendly and Professional.

3. Tahap Pengetahuan Kakitangan / Staff Knowledge Level.

4. Koleksi Bahan Rujukan / Exhibit Collection

5. Kemudahan dan Persekitaran / Facilities and Environment

6. Berinformasi / Informative

BAHAGIAN C: Cadangan & Komen /
Recommendation & Comment

Cadangan penambahbaikan perkhidmatan dan kemudahan di Bahagian Komunikasi Korporat / Suggestions for Improving Services and Facilities in the Corporate Communication Division.

Sila nyatakan alamat e-mel untuk tujuan maklum balas (jika perlu) / Please provide your e-mail address for feedback (if necessary)

Terima kasih di atas penyertaan anda
Thank you for your participation ☺
www.sarawaktimber.gov.my