Survey on Customers’ Satisfaction

Kaji Selidik : Kepuasan Pelanggan / Survey on : Customers’ Satisfaction

Tuan/Puan,

Tujuan kajian ini adalah untuk mendapatkan maklum balas kepuasan pelanggan terhadap perkhidmatan yang disediakan oleh PUSAKA. Terima kasih diucapkan di atas penyertaan dan kerjasama di dalam kaji selidik ini.

Dear Sir/Madam,

This survey aims to obtain feedback on customers’/ stakeholder’s satisfaction on services provided by STIDC. Thank you for your participation.

BAHAGIAN C: Penilaian Perkhidmatan / Service Assessment

Tidak Memuaskan / Not Satisfied	Kurang Memuaskan / Less Satisfied	Sederhana / Moderately Satisfied	Memuaskan / Satisfied	Sangat Memuaskan / Very Satisfied
1	2	3	4	5

1. Penyampaian Perkhidmatan Pelanggan / Customer Service Delivery.*

2. Kakitangan Bersifat Mesra dan Professional / Staff are Professional and Pleasant.*

3. Tahap Pengetahuan Kakitangan Terhadap Perkhidmatan / Level of staff Knowledge on services.*

4. Kemudahan fasiliti dan persekitaran pejabat / Office facilities and workplace environment (Leave blank if not applicable)

5. Keselamatan Persekitaran Pejabat / Office Safety and Environment (Leave blank if not applicable)

6. Penyampaian Perkhidmatan Digital / Digital service delivery (Sila pilih satu atau lebih / Please choose one or more) TRACE (Licensing)

TRACE (Grading)

ePermit

eIPR

STIDC Official Website

STIDC Timber Portal

Sistem Aduan Etika

Tidak berkaitan / Not related

BAHAGIAN D: Harapan / Jangkaan / Aspirasi / Ekspektasi Pelanggan & Komen terhadap perkhidmatan PUSAKA (sekiranya ada) /
Customer Expectations & Comments towards STIDC services (if any)

Terima kasih / Thank you ☺
www.sarawaktimber.gov.my
Tel: 082-473000
Fax: 082-442691
Email: stidc@pusaka.gov.my

	Telefon (Pejabat, nombor pegawai, whatsApp, dan sebagainya) / Telephone (Office, officer contact number, whatsApp and others)
	Temujanji atau bersemuka untuk khidmat nasihat / Appointment or In-Person consultation
	Perkhidmatan Kaunter (Blok Menara, Blok Podium) / Counter Services (Tower Block, Podium Block)
	Emel (emel rasmi pejabat, emel rasmi pegawai) / Email (STIDC official email, STIDC officer email)
	Media Rasmi (Pertanyaan melalui Laman Web, Facebook) / Official Media Channel (Inquiry through STIDC Website, Facebook Page)
	Menghadiri mesyuarat, seminar, majlis rasmi, pameran, bengkel, program, latihan, lawatan tapak dan lain-lain / Attending meeting, seminar, official function, exhibition, workshop, program, training, site visit and others

	Laman Sesawang Rasmi PUSAKA / STIDC Official Website
	Media Sosial Rasmi PUSAKA (Facebook, Instagram, Youtube, TikTok) / STIDC Official Social Media Platforms (Facebook, Instagram, Youtube, TikTok)
	Aktiviti/ program PUSAKA (cth: Safari Memancing Tanjung Manis, Hari Tanjung Manis, pameran dan lain-lain) / STIDC activities/ programmes (ie: Tanjung Manis Fishing Safari, Tanjung Manis Day, exhibition and others)
	Bahan-bahan penerbitan (cth: PERKASA, risalah, iklan dan lain-lain) / Publication materials (ie: PERKASA, brochure, advertisement and others)
	Lain-lain, sila nyatakan / Others, please specify:

	Ibu Pejabat Kuching Head Quarters		Pejabat Bahagian Bintulu Bintulu Divisional Office
	Pejabat Bahagian Sibu Sibu Divisional Office		Pejabat Bahagian Miri Miri Divisional Office
	Pejabat Bahagian Tanjung Manis Tanjung Manis Divisional Office		Pejabat Perhubungan Limbang Limbang Liaison Office
	Immigration, Quarantine & Security (IQS) Merapok, Lawas

	Lesen Industri Perkayuan, Data Pulangan Industri, Tenaga Kerja Timber Industry Licence, Industrial Production Returns, Manpower (Bahagian Pelesenan, Perancangan dan Pembangunan Industri, Licensing, Planning and Industrial Development Division)		Projek Pembangunan Industri Buluh Sarawak, Lesen Hutan & Lesen Ladang Hutan PUSAKA Sarawak Bamboo Industry Development Project, STIDC’s Forest Timber Licence (FTL) & Licence for Planted Forest (LPF) (Bahagian Pengurusan Sumber Lestari, Sustainable Resource Management Division)
	Pembangunan Usahawan, Industri Kecil & Sederhana (IKS) Entrepreneur Development/ Small & Medium Enterprise (SME) (Bahagian SME & Pembangunan Usahawan, SMEs and Entrepreneur Development Division)		Lesen Import & Eksport, Pemeringkatan Kayu, Pas Pemindahan Produk Kayu, Promosi Perdagangan Import & Export Licence, Timber Grading, Timber Products Removal Pass, Trade Promotion (Bahagian Promosi dan Fasilitasi Perdagangan, Trade Promotion and Facilitation Division)
	Perancangan Projek & Pembangunan/ Project Planning & Development, Pengurusan Fasiliti Bangunan/Building Facilities Management, Kejuruteraan/Engineering (Bahagian Projek & Kejuruteraan, Project and Engineering Division)		Keselamatan, Teknologi Maklumat & Komunikasi (ICT), Perolehan Security, Information Technology & Communication, Procurement (Bahagian Pentadbiran, Administration Division)
	Inspektorat & Penguatkuasaan, Inspectorate & Enforcement (Bahagian Inspektorat & Penguatkuasaan, Inspectorate & Enforcement Division)		Pengurusan Acara, Pengurusan Aduan, Muzium Perkayuan PUSAKA, Penerbitan, Pusat Sumber Event Management, Complaints Management, STIDC Timber Museum, Publication, Resource Center (Bahagian Komunikasi Korporat, Corporate Communication Division)
	Penerimaan & Pembayaran, Receipt & Payment (Bahagian Kewangan & Pelaburan, Finance & Investment Division)		Latihan Industri /Industrial Training, Student Internship/ Latihan Praktikal (Bahagian Transformasi, Inovasi dan Modal Insan, Transformation, Innovation and Human Capital Division)
	Lain-lain, sila nyatakan / Others, please specify: